We want to put things right quickly. If you are unhappy with our service, please tell us, and we will follow the steps below.
Step one: speak to your manager
Most problems are solved by a conversation with the person handling your property or booking. Call the office or reply to their last email.
Step two: make a formal complaint
If that does not resolve it, write to the Managing Director at complaints@everswickproperties.co.uk or at 8 Market Court, Market Street, Launceston PL15 8XA. Tell us what happened and what you would like us to do.
- We acknowledge your complaint within three working days
- A senior member of staff who was not involved investigates
- You receive a written response within 15 working days
Step three: final review
If you are not satisfied with the response, ask for a final review. A director will review the file and send our final viewpoint within a further 15 working days.