Frequently Asked Questions

Our fees depend on the property, its location and the services you need. We send a written quotation before you instruct us, so you know every charge in advance. The fees page lists the services we quote for.

We look at agreed rents, not asking prices, for similar homes within half a mile over the last six months, then adjust for condition, parking and outside space.

Credit check, employer reference, previous landlord reference, affordability at 2.5 times the rent, and a Right to Rent check. A guarantor is requested where income falls short.

On the day of the month you choose, once the tenant’s payment has cleared in our client account.

Every six months, and within the first three months of a new tenancy. You receive a photographic report each time.

Yes, on one month’s written notice once the first tenancy has started. There is no exit fee.

Tenants report repairs to us. We arrange a contractor, agree the cost with you before work starts unless it is an emergency, and record the completed job.

Yes. We review the tenancy paperwork, deposit protection and certificates, then take over management from an agreed date.

Send us the details through the appraisal form. Location, condition, lease and mortgage terms all affect which service fits.

With management, your tenant pays rent and we take a fee. Under a guaranteed-rent arrangement, we may lease the property from you under a separate agreement and pay an agreed rent for the agreed term.

The rent offered will depend on the property, location, condition, demand, operating costs and the terms of the agreement.

The term is agreed with you and written into the agreement. It is subject to review and may change, with proper notice given in writing.

Call or email the office using the details on our contact page, and send photographs if you can. Out of hours, the same telephone number connects to the on-call line.

Only those allowed by the Tenant Fees Act 2019: rent, a capped deposit and a small number of default charges. They are listed on the fees page.

In a government-approved deposit protection scheme. You receive the certificate and prescribed information within 30 days of paying.

Companies, contractors, relocating staff, insurers and families. We do not take bookings for parties or events.

Three nights.

Yes, once a credit account is opened. Otherwise payment is by card or bank transfer before arrival.